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Water Buffalo stand's behind the quality of every product that we sell. If you have received the correct order and are unsatisfied with the item, we’re happy to accommodate this request within 30 days of receiving. You can return for a refund or store credit within 30 days of receiving your order.


To return an item, please email or fill out the form below and include:

  1. Your order number
  2. Name and email on the order
  3. Item to return
  4. Reason for return

Keep Cool Lifetime Warranty

All of our products are covered by the Water Buffalo Keep Cool lifetime warranty. This warranty covers all of our products and accessories from manufacturing defects in materials and workmanship for the lifetime of the product. If there is anything wrong with your product or you don’t think it’s up to par in terms of quality, let us know and we will replace or repair it free of charge.